Would you like to exchange or return an item? That's no problem with us! You have 30 days from receipt of your order to do so.

Do you want to return an item? Please send an email to contact@petree.nl with all the necessary information, such as your order number and customer details.

Our customer service team will then get in touch with you as soon as possible to ensure a smooth and efficient process.

- What do our return conditions entail?

With us, you have the right to return your order without giving any reason within 30 days of receipt.

However, please ensure that the returned products are fit for resale and that all original labels and packaging are intact.

For orders from outside the Netherlands, shipping costs are not reimbursed.

- What to do in case of a defective or damaged product?

Despite our best efforts, a product might get damaged during transportation or show a defect. We are here to assist you. Please send an email to contact@petree.nl with a picture of the damaged or defective product. Our customer service team will contact you promptly to seek a solution together.

- What should I do if I want to return my order after the return period?

It is crucial to ensure you return your products within the stipulated 30-day return period. If you find yourself outside this period, please contact our customer service. They will discuss the available options with you.

- How long do I have to wait for a refund?

We aim to handle returns efficiently. Once we receive your return shipment in our warehouse, we ensure it's processed within 10 working days. You can track the arrival of your return package through the track & trace; from the moment it arrives with us, the 10 working days period starts. After processing the refund, we will send you a confirmation message. Please note, it may take up to 3 days for the refund to reflect in your bank account.

- Do I have to pay for the return?

Yes, the costs for return shipments are for your own account. These costs vary based on the chosen courier service and the country of dispatch.